Built for compliance
Independent assessment, clear documentation, and defensible records across your portfolio
What Mould UK delivers
Seven tools designed to handle mould complaints fairly and defensibly
Independent mould and moisture assessment
Trained assessors inspect properties and provide objective findings
Root-cause identification and documentation
Clear distinction between condensation, building defects, and tenant behaviour
Audit trails and response timelines
Automatic tracking of deadlines and actions to meet Awaab's Law requirements
Independent mould and moisture assessment
Our trained assessors inspect properties with no ties to remediation contractors. You get objective findings you can trust, free from any incentive to recommend unnecessary work.
Root-cause identification and documentation
Mould complaints rarely have a single answer. We distinguish between condensation, building defects, and tenant behaviour so you know exactly what you're dealing with.
Audit trails and response timelines
Every action is logged automatically
Deadlines and actions tracked to meet Awaab's Law requirements
The system reminds you of critical dates and records every step you take. When an inspection is complete, you have a full evidence pack ready for audit or dispute.
Clear, actionable recommendations
No jargon. No guesswork. Every assessment includes plain-English next steps your team can act on immediately.
Immediate actions your team can take
Prioritised steps based on risk and urgency
Clear responsibility and timeline for each task
Tenant education and communication records
Document every conversation and educational effort. Transparency builds trust and protects you if disputes arise.
Log all tenant communications and guidance
Track educational materials you've provided
Demonstrate your reasonable efforts in writing
Portfolio-level oversight
See all properties at a glance
Dashboard and reporting tools for compliance teams
Operations directors and compliance managers get a single view of mould complaints across your entire portfolio. Spot trends, manage risk, and report with confidence.
Downloadable reports and evidence packs
Export complete assessment records in formats regulators and insurers expect. Every report is audit-ready and defensible, giving you the documentation you need when it matters most.
What users say
Real feedback from letting agents
Ready to take control
See how Mould UK simplifies mould complaints and keeps you compliant
